Testimonials

  • "Thank You for Everything"

    The hotel and the rooms are all beautiful. We had over 200 people in our group and everyone has been raving about how nice everything was. We are all very pleased with the hotel and the staff. We will definitely be back. Martha Strickland is absolutely perfect! She was very intuitive to all of our needs and had everything ready when our group got there. Chris, Derek and Denny took absolutely great care of us. I never heard “Tom we can’t do that” They were there the entire time and made sure we had what we needed and even brought me things I didn’t know I needed yet! I have rented hotels for our big group and we have never had the service and dedication as your staff has shown. I will never go anywhere but the Princess Royale Hotel!

    T.G. March 1, 2018
  • "Professionalism and Outstanding Service"

    Thank you and the Staff for the professionalism and outstanding service!

    E.S. March 1, 2018
  • "Thank You Again"

    Thank you so much! Yes, I did enjoy my stay at your Princess Royale. The staff was very supportive, friendly and kind while I was there. Our Desert conference was a success because of all the support we received from you and the Princess Royale staff. Thank you again for the warm assistance we received.

    A.S.C. March 1, 2018
  • "Quite Impressed"

    I was there for the 23rd Episcopal Diocese of DE. Convention. I was quite impressed when I open the door to my room. The overall size and all the convenience. (full size fridge with ice maker, coffee maker, dishwasher, stove). Best part sliding glass door opened into the atrium where the pool and hot tub was. Waking up and watching the sunrise on the beach was fabulous. My overall stay was an awesome Serenity field stay. I would recommend this place for a quick getaway or a long-term stay. Overall the staff the facility the food everything was awesome.”

    P.E. January 31, 2018
  • "Best Convention Ever"

    I want to express my deep gratitude and sincerest thanks for your work, commitment, and service excellence to the 233rd Annual Convention. It is this type of spirit and commitment that makes our diocesan events not only successful but an enjoyable place of community and fellowship for our fellow Episcopalians across the state. I have already received numerous, positive comments expressed regarding the staff, volunteers, and the convention itself. The most recent email from a clergy person read, “best convention ever”. It is all of you that create these accolades and expressions. So, whatever part of the picture you painted, please know it was integral and the final image would not have been complete or as beautiful without your contribution. Thank you, thank you, thank you.

    C.B. January 31, 2018
  • "Felt So Welcome"

    We want to thank you and your staff for being so accommodating and making us feel so welcome at your hotel. Chris, Martha and Derrick were always there to address our every need. They went out of their way numerous times throughout the weekend making sure everything was perfect from the task of serving such a delicious meal for a very large crowd to making sure my wife had a fan to keep her cool poolside during the skits. Thank you for continuing to provide us with such excellent service. We look forward to continuing our relationship with your hotel in the future.”

    GB, Chesapeake Commodores Club January 31, 2018
  • "Amazing Staff"

    We spend three nights every January as members of the Chesapeake Commodores Club. Your hotel and your staff are amazing. Great job handling what has to be a challenging event. Don’t know of any venue outside of Las Vegas who could do what you do for us.

  • "Great Stay"

    Our stay was great. The only issue we had was that one elevator was down for replacement and it took a long time to get the elevator. on the upside I cannot wait to come back down and ride the new elevator. It is good to see all of the other improvements that had been made since our last stay.

  • "Outstanding Property"

    We had a fantastic time. Everything was top notch!

  • "Excellent Experience"

    The visit by all the yacht clubs around the bay is very unusual but your hotel accommodates us each year and the experience I have found the past 3 years to be excellent.

  • "Awesome Staff"

    The staff was awesome! We were causing all kinds of problems with our big event at the hotel and always rolled with it. It was really great to see so many of them participating in our event by dressing up as well. Good job by everyone!

  • "Excellent Service"

    Thanks so much for your excellent service. I am relieved the Time and Place Committee advised returning to Princess Royale in 2019 for our convention. Your team is so easy to work with and I know I can depend on you all. So much better than some other venues we have been in…

    A.T. October 1, 2017
  • "Keep Coming Back"

    Derek and Daniel as always went above and beyond. Things ran very smoothly. We had no issues. They anticipated all of our needs. Vendors and attendees commented on how well the conference ran.
    They treat us like we are the only event..when we know there are other events in the hotel and other events that they are preparing for. Martha also ensured that the group was set up appropriately for rooms. She personally reached out to me when something did not look just right to her…and she made it right. 🙂 These three are the reasons we keep coming back.

    B.F. September 1, 2017
  • "Love the Hotel"

    Thanks so much, Martha! And as always, thank you for taking such good care of us. I was particularly sad when this week came to a close this year. I always love being here!

    E.M. September 1, 2017
  • "Beautiful Facility"

    I echo Todd’s comments completely. Thank you all for your excellent support and the beautiful facility!

    E.B. September 1, 2017
  • "Wonderful Hospitality"

    Hi Martha and Chris, I just wanted to send you a quick note thanking you for the PRs wonderful hospitality for this year’s fall CEAM conference. Everything went very smooth and my wife and I Lanise very much enjoyed the special cheese and fruit plate in our beautiful ocean front room. I will look forward to coming back again soon for a stay as well as for next year’s conference! And please make sure you provide us equally outstanding weather next year!!!

    T.M. September 1, 2017
  • "Priceless"

    Danielle, thank you so much for helping me arrange our family trip. We had an amazing time. Memories were made that are priceless. The hotel was perfect .and I have to say…the housekeeping was best I’ve ever received in a hotel, please pass that along ..hard work should be praised. I would definitely stay again and will recommend your hotel to others. Thank you again. I hope you have great summer as well.

    Harriet and Family July 1, 2017
  • "Thank You"

    It was great working with everyone, and I would like to thank Danielle Jones for making it easy for me with the rooms. Thank you Princess Royale Staff.

    B.D. February 1, 2017
  • "Lots of Compliments"

    Joy and I wanted to personally thank for all the help and support that you gave to us during our stay for the Chesapeake Commodores Club Weekend at the Hotel. Seeing the staff of the Hotel engaging with the theme of Pirates was greatly appreciated and made our guests feel welcome. It was a lot of work leading up to the weekend on my end as well as your end, and the culmination of all that work paid off in the end. One thing that Joy and I live by is good communication between people can accomplish anything. The communication between the two organizations was great. I have heard no complaints or issues from anyone, just compliments on the staff on how well they treated our guests.

    D.C. January 1, 2017
  • "Enjoyable Stay"

    Martha Strickland, Chris and Derrick were amazing. We so enjoyed our stay and using your facility for our conference. We would love to return for future meetings.

    B.M. November 1, 2016
  • "Excellent Service"

    The Princess Royale, as always, gave excellent service and fulfilled our requests. The hotel rooms were comfortable and accommodating. The hotel staff was friendly, respectful, and displayed excellent customer service. I will surely recommend your establishment to future clients. Martha and Chris are amazing! Thanks again!”

    S.M. October 1, 2016
  • "Fantastic Service"

    Service is always fantastic. We have been staying here with our group for years and will not change. Staff is fantastic.

    R.D. October 1, 2016
  • "Professional and Responsive"

    Danielle, Chris and Derek were, as always, professional and responsive to our every need. Chris and Derek are familiar with our needs from past experience and it was a pleasure to work with them again. Danielle assumed the same quality of service as the newest team member. Our members raved about the food and the weekend in general.”

    M.R. September 1, 2016
  • "Exceeds Expectations"

    Every year, the Princess Royale exceeds my expectations. This year they did even more than I have come to expect. Martha runs an incredibly well-oiled ship and Chris went above and beyond which really made our event the success it was. Somehow he and Derek actually anticipated what we needed before we even had the chance to communicate with them. That is incredible teamwork! The same can be said for Derek’s team. His leadership is remarkable. And a very special thank you to Martesha who always makes all of our attendees feel like they are in their home away from home. That is not an easy task for those who travel frequently and it is something I have come to appreciate. She is one of the most pleasant people I have the privilege of dealing with. Likewise, the housekeeping staff is friendly and attentive and I can’t imagine giving anyone else our business for our most important annual event. Thank you, Princess Royale! Michael should be very proud of his entire staff.

    E.M. September 1, 2016
  • "Attentive Staff"

    I was happy, indeed I think we were all, as a staff, very happy with Princess Royale. The hotel is a resort destination so one gets a somewhat noisy crowd, one just understands that, so it’s acceptable. But the rooms are very generous size and it has all the facilities one would want – that’s from a recreational point of view. In terms of meetings , the rooms are well appointed, and the staff are attentive to one’s needs at all times but esp during meals. The food was excellent, and that’s not a word I use lightly – we would have been happy with “okay” for buffet service in a big hotel, but it was excellent, and the staff paid attention to particular, personal needs (e.g. providing soya milk when I asked). They supplied everything as per our requests. I would take my staff back there as soon as I could arrange finances.”

    S.C. August 5, 2016
  • "Absolute Pleasure"

    Alexandra was an absolute pleasure to work with. She was always pleasant to talk to and answered all my questions timely. She made me feel like I was her only customer for the summer holiday. Chris, banquet mgr, was wonderful also. Once again very pleasant and accommodating. Made sure all my needs were met, even removing the dance floor at the last minute. I can say enough about Alexandra and Chris. My overall assessment of the hotel and my stay is excellent. I will definitely recommend the Princess Royale to anyone needing a venue in Ocean City and I will definitely plan a return visit soon. Thanks for everything.”

    P.M. August 16, 2016
  • "Fabulous Hospitality"

    On behalf of the MD Judiciary, Judicial College of MD, I want to express our sincere gratitude to you and the staff of the Princess Royale. Our conference was a success because of you! The hospitality was fabulous and with the utmost professionalism. You should be proud. Thank you very much!”

    V.W. June 10, 2016
  • "Great Time"

    We really had a great time at the Princess Royale this year. Everything went very smoothly especially with room keys. The weather was beautiful – thank you for taking care of that for us this year! We can’t wait to come back to see all of you next summer of 2017. Thanks again for everything! You, Chris and Mike and all your staff are great to work with and we should know since we have been putting on conferences since 1993.
    Have a great weekend and a wonderful year ahead!”

    M.F. June 15, 2016
  • "Top Notch"

    The Sales and Banquet staff as always were top notch. This is truly a partnership and we appreciate everything that the hotel does for us.

    S.C. May 10, 2016
  • "Above and Beyond"

    Many thanks to the staff at the Princess Royale Hotel for contributing to the success of our annual conference. Danielle, Chris, Derek, Daniel and Emile went above and beyond to make sure everything was ready and going smoothly. Thank you Mike, for checking in with us and making sure things were going well. We’ll see you next year!

    C.S. April 7, 2016
  • "Fantastic"

    Everything was fantastic. I did not go to Schooners, order room service, or go to the lounge, so I could not rate those areas. All of the staff were extremely courteous all of the time, even if we were only passing in the hallway, which promotes a very friendly and helping atmosphere. Been coming to OC since I was a child and have stayed all over, but in your resort I have attended numerous meetings for the Marine Corps League and have also attended with the United States Power Squadrons. So in the last 17 years I have stayed with you probably close to a dozen times.

    W.K. April 8, 2016
  • "Great Experience"

    This was a great experience! I have planned many events and I have to say that the staff members at Princess Royale made this exceptional. I have had nothing but great feedback from attendees. Starting with Martha and Chris and the coordination of the event in the preliminary stages. Very professional, prompt to reply, easy to accommodate our needs and understanding of our timelines. Responsiveness was exceptional. On site, Chris and Martha continued to give top notch customer service to myself and my team. Chris was available via person/phone at any hour. All managers on duty when Chris was not on call were wonderful and well informed as well. We at one point lost a box for an exhibitor and one of the staff members himself took initiative to help us look for the box and also reach out to Chris. This type of service is what really stands out to attendees. Derrick is amazing! The quality of his work is exceptional and the pace he works in is phenomenal. He had thought of details we had not, when we had to change arrangements he was a positive voice and got whatever needed done. He was also available beyond the hours that were expected. You can clearly tell he has a great relationship with his staff and they respect him. Overall, this conference was one of the smoothest events I have coordinated and executed. I attribute this to the staff at Princess Royale! You all are an amazing and wonderful team. I will be recommending this to others! You all have some great friends at PCACAC and also at the University of Maryland! 🙂 Thank you a million for the wonderful memories!

    R.M. April 22, 2016
  • "Outstanding Staff"

    Chris Pappenfort and Alexandra Marginean were outstanding staff who clearly went above and beyond to assist this rookie conference planner. Both responded to email/phone messages promptly and professionally. Each appeared to take special interest in accommodations for the conference attendees.

    D.Z. April 23, 2016
  • "Extremely Helpful"

    Chris Pappenfort and Danielle Jones were extremely helpful throughout my planning of the event. I had numerous questions and they always responded promptly with answers. I enjoyed the ballroom and I loved the hotel rooms, they were very nice. I will, without a doubt, recommend the Princess Royale to other people.

    A.W. April 25, 2016
  • "Wonderful Experience"

    The entire staff from the GM down to the housekeeping staff were just great. We utilize the Princess every year for our spring conference and change of watch and have continued to have a wonderful experience. Ray and his staff of bellmen are always ready and happy to work with us especially since we have lots of “stuff” to bring in and take out. They are always smiling and helpful. The housekeeping staff is always very polite and are willing to “work around” everything we have in our rooms with no complaining. The front desk staff are always very pleasant and eager to help. Chris and his entire banquet/food,beverage service staff were right there if we needed anything. Chris has proven over the years that he knows what he is doing and is visable to those who should know of his presence in case of any problems. Overall, I couldn’t say enough good about everything. I continue to strongly suggest to our group that we continue using the Princess for our meeting. All I can say is THANK YOU everyone for your hospitality and kudos to each and every employee. I am more than happy to talk with anyone you may want to refer to me as far as a positive reference for any future groups who may want to consider the Princess for their event.

    K.J. April 27, 2016
  • "Great Time"

    Danielle could not have been any more helpful than she was. We all had a great time and hope to be there next year. Thank you!.

    February 1, 2016
  • "Extremely Accommodating"

    We stayed a long weekend for a conference. The rooms are great because they are suites so you can fit a few more folks in there if you need. Everything was clean and nice. Facility has a pool which is nice if you have the kids come along. Working with the staff as conference planner was great and they were extremely accommodating. Unlike some conferences the food was great and they made efforts to meet the needs of gluten/vegetarian etc.

    February 9, 2016
  • "Very Professional"

    I went to a M.A.E.O.E. conference recently and this was my first time staying at this hotel. It was wonderful. The staff was super and helpful and very professional. I would recommend this hotel highly.

    February 12, 2016
  • "Impressed"

    When the storm, Jonah, struck, we were very impressed with the ease your staff made adjustments. While I’m certain there was some behind the scenes anxiety, we noted nothing out of the ordinary. Everything proceeded as expected. I would be remiss if I failed to mention how much we appreciated the reduced rate when we decided, that for our safety when traveling, we would stay an extra night. In an atmosphere where the bottom line matters, we were very impressed with your demonstration that our safety mattered. We have mentioned this on social media, and will certainly recommend your business to our traveling friends. Thank you for an enjoyable stay, and for your thoughtfulness.

    January 14, 2016
  • "Good Work"

    You have it all over the Clarion in looks, performance and customer service. We have stayed @ Princess Royale on 3 prior occasions. Every occasion was an improvement over the previous one. Keep up the good work.

    January 24, 2016
  • "Excellent"

    We recently attended a convention at the Princess Royale Resort in Ocean City. This convention was attended by approximately 500 people. The Princess Royale staff was excellent and made our first experience there a very pleasant one. The set up for our Ball night was very nice – It was easy to move around and not be uncomfortable with so many people. The food was also very good. Our food was hot and tasty considering they were serving 500 people at one time,.We will be sure to reserve a stay at the Princess Royale in the very near future.

    January 26, 2016
  • "Superb Customer Service"

    All of the staff routinely exemplifies superb customer service. We could not be more pleased by the way all of the Princess Royale staff take care of us and our event.

    January 29, 2016
  • "Great Staff"

    Our breakfast and meeting couldn’t have gone better. Your staff was great. They were responsive, friendly and professional. The food was excellent, too. Thank you for all your efforts.

    S.F. December 5, 2015
  • "Off the Charts"

    Comments about your facility are off the charts good.

    M.S. November 15, 2015
  • "Highly Recommend"

    We had our Training held there from 11/16 through 11/19 and the stay was fantastic. Anything that needed attention the staff was on it. My TV was set on a timer and when I asked the front desk to fix it, she was on the phone in a second getting someone there to fix it. They cater to your every need. Since it was off season I had room service and the food was out of this world. I have never gotten anything that didn’t taste great and they give you a lot of it. I would recommend this hotel to any business for meetings or conventions or just for family pleasure. The rooms are very spacious and clean. Thank you for another wonderful stay and thank you for having such an excellent staff.

    November 21, 2015
  • "Friendly and Helpful"

    Alexandra, Chris and Jason! They were all amazing individuals who took the time to go beyond their jobs to make our Central High School Reunion a memorable one! I appreciated all the hard work that these three did to help and assist for again a joyous occasion! I would also like to acknowledge the Bell Captains (not sure of their names) but they were so friendly and helpful! I was in awe of everything that the hotel offered!

    J.L. October 23, 2015
  • "Absolute Blessing"

    Alexandra was an absolute blessing to me! I had to make several changes yet she was always professional, patient and pleasant with me. Her assistance made this years conference easier for me, I can assure you she represents your company well! From the front desk to housekeeping – We had a few issues with room switches, however the hotel staff dealt with them promptly & with the utmost courtesy. I appreciate the cooperation & customer service that my church has received from this property!

    D.F. October 28, 2015
  • "Top Notch Customer Service"

    Derek and Lisa are rare employees who set an amazing example of top notch customer service and expertise in their fields. Daniel and Chris were outstanding as usual. Martesha and Alexandra always handle our larger group with professionalism and the best of attitudes! I felt extremely important to the staff, and I could tell they went above and beyond for our group. I could not possibly be more pleased.

    E.M. September 9, 2015
  • "Above and Beyond Service"

    Alexandra Marginean, Lisa Roberts – Brill, Chris Pappenfort, Derek Majewski, Daniel, Matt and Danny, (Bartenders) Emile, Jayne and Kristina. All of them deserve special recognition. They all went above and beyond service, and were amazing. We will be back next year; the reservations have already been made. Our conference was truly a success due to the staff attentiveness! This is our 3rd year having our conference at the Princess Royale, and we wouldn’t change a thing.

    B.F. September 12, 2015
  • "Excellent Customer Service"

    Martha Strickland, Alexandra Marginean and Chris Pappenfort provided excellent customer service. They were most accommodating with any changes that needed to be made; including last minute reservations, making sure the meeting room was prepared and overall attention to detail. We had a great planning meeting last week. I look forward to working with them on the arrangements for our Fall Conference in October. They are top shelf. Thank you to all!

    D.S. July 7, 2015
  • "Superior Efforts"

    Derek, your superior efforts and customer support were invaluable to our conference’s smooth evolution. I appreciate your understanding of our special needs and skillful knowledge in assisting with meal selection. I would also like to highlight your dedication to customer assistance and professional demeanor is refreshing and truly praiseworthy. Thank you again for a job exceptionally well done.

    B.W. March 15, 2015
  • "Attentive"

    I look forward to working with the people at the hotel. They are all so kind and attentive to every need we have. A special thank you to Lisa Roberts, Chris Pappenfort, Martha Strickland, Derek Majewski and all the wait staff.

    C.S. April 22, 2015
  • "Superb and Courteous"

    Each year, our social organization visits the Princess Royale for an annual event, and each year the Princess Royale staff and facilities are excellent. The service from all staff is superb and courteous. Meeting rooms are well-appointed and sit-down, served dinners, even for hundreds of attendees are prepared well and served in a timely manner and at the proper temperature. They are well organized and know what they are doing. The rooms are always clean, comfortable, and the service overall is exceptional]

    A.G. January 4, 2015
  • "Accommodating"

    Martha, Derek and Chris could not have been any more accommodating. The food quality as well as quantity was superb. The conference space was set up to expectations to accommodate several different groups. Meals were served warm and on time. I could go on and on, however in conclusion on a scale of 1 to 10, I would give this experience a 9.7. I will definitely return. Everyone was so friendly, polite, and exhibited a willingness to help. Once again, thanks!

    R.S. January 3, 2015
  • "Huge Success"

    Your staff at the Princess Royale was absolutely one of the best that I have worked with for the past twelve years. I cannot give enough accolades to Derek, Chris, Lisa, Alexandra, and Martha, who made sure that our conference was such a huge success. I have not heard one complaint. Thank you from the bottom of my heart for making me look good.

    P.S. November 11, 2014
  • "Pleasure"

    Your entire team was a pleasure to work with. Thank you for making the weekend so special for our guests.

    L.B. May 10, 2015
  • "Courteous and Professional"

    Wonderful experience! Martha and Chris were great to work with, handled everything with prompt, courteous and professional attention. Thank you so much for helping me plan this conference.

    W.M. March 16, 2015