Out of an abundance of caution and concern for the safety of our guests and associates, we have established best practices from industry groups and the guidelines laid out by state and national organizations to best protect our valued guests and employees during the COVID 19- pandemic.
Please know that staff will be wearing appropriate PPE(personal protective equipment) including masks & gloves. Staff also have their temperatures checked before they go to their work areas each day. We have implemented staggering shifts and are actively practicing social distancing, to ensure health and safety for guests and staff.
Here are a few other ways in which we are responding and ensuring your safety:
All processes of check-in and out are now done in advance or online. Guests will be told when their room is ready by text and/or phone calls. Guests can also pull up to the front door of the hotel and will be met by attendants that have their key ready.
While we already had very strong housekeeping standards, we have elevated our cleaning protocols to include more frequent sanitizing and disinfecting, with a focus on high touch areas. Public areas like elevators are now cleaned more often throughout the day and night. We have also removed things that cannot be cleaned or easily replaced from rooms such as room directories. Directories are now digital; information found in the directory will be on app or the website. House phones and door handles to the public restrooms have been removed. Room turnover will also include replacing everything in a room that can be replaced and all linens and pillows are bagged and machine washed right away. Electrostatic sprayers (ESS) were purchased that cover surfaces better than conventional sprayers and will be used in rooms and throughout the resort once they arrive. ESS allows for less contact as associates can spray an area and not need to wipe it down.
The restaurant will be open at 50% capacity. Outdoor dining, weather permitting, is available with appropriate distancing of tables and chairs. Room service is also available. We now offer a grocery program where guests can order their groceries before their arrival and they will be in their room upon check in.
The Creative Dayspa is running normal operations with proper procedures in places to protect guests as well as associates. The indoor pool is open at this time with a limited capacity. Once the capacity is reached, we will then go to a time slot format where guests can sign up for specific times. There is regular sanitizing being done throughout the Atrium.